Comprehensive Policy for Purchase, Exchange, and Return

At Kadira, we are committed to ensuring customer satisfaction and maintaining the highest quality standards for our products.

This policy outlines the procedures for exchanges, returns, cancellations, payments, and shipping.

1. Exchange and Return Policy

Request ConditionsCustomers must contact us within 7 days from the date of receiving the order.

The product must be in its original condition and unopened.

A clear video or photo showing the product’s condition must be provided.

The customer is responsible for the shipping cost of 25 SAR.

Return Shipment

The product must be handed over to the shipping company within 5 days of the return airway bill being issued.

If the customer fails to meet this timeframe, the request will be rejected permanently.

Exceptions

If the product’s outer packaging has been opened, the return request will not be accepted, as the product is no longer in its original condition.

2. Order Cancellation Policy

Kadira will make every effort to cancel an order before it is prepared or shipped.

If the order has already been prepared or shipped, it will be treated as a return request and must first be received at our warehouse.

The company reserves the right to cancel any order and issue a full refund in the following cases:

• The product is out of stock.
• A technical error occurred.
• Circumstances beyond the company’s control prevent the order from being fulfilled.

3. Wrong or Damaged Products

If an incorrect item is received or the product arrives damaged (e.g., leakage or breakage), the customer is entitled to compensation or replacement under the following conditions:

• Contact us within 7 days of receiving the order.
• Provide the following:
  • A clear video and photos showing the defective item.
  • A copy of the invoice and shipping label.
  • A photo of the external carton showing its condition upon delivery.

Once the required information is received, the request will be submitted to our management team for review and a final decision regarding compensation or replacement.

4. Processing Timeframes

Product pickup by the shipping company3 to 8 business days

Refund process7 to 14 business days (depending on the payment provider)

Note: If there is an error in the customer’s bank details, the processing time will begin after the correct information has been verified.

5. Payment Information

When completing a payment on our website, all information is transmitted directly to the payment service provider via a secure, encrypted connection.

Accepted payment methods include Mada, Visa, Mastercard, Tabby, Tamara, and Emkan.

Cardholders are advised to retain a copy of their transaction records and receipts.

Individuals under the age of 18 are not permitted to register or use the website.

6. Shipping and Delivery

Shipping Details

Delivery services are available throughout the week except Fridays and official holidays.

Estimated delivery time is 7 to 10 business days from the date of order confirmation.

Pre-order items will be shipped once available, with an estimated dispatch at the end of October.

International shipments may be subject to customs duties or import taxes, payable by the customer upon delivery.

Address Requirements

To ensure smooth delivery, the provided address must include:

• Building, villa, or apartment number.
• Street name and city.
• A valid local or international phone number.
• Full recipient name.

Delivery Issues

Customers must contact us within 3 days from the shipment date if the order has not been received.

In cases of refusal or non-receipt, the order will be treated as a return.

When Choosing RedBox

Customers acknowledge that this service does not include home delivery and must collect their order from the selected RedBox locker.

Final Note

At Kadira, we are dedicated to offering our customers the finest experience possible and appreciate your cooperation and understanding.

For any inquiries regarding this policy, please contact our Customer Service Team.