FAQ

1. What is Kadira?

Kadira is a Saudi luxury brand specializing in premium candles and home diffusers. We use exclusive fragrance oils imported from Florida and refined designs to bring warmth and sophistication to every space.

2. What makes Kadira different?

We stand out through exceptional quality, long-lasting scents, elegant designs, and outstanding customer service. Every product is crafted with care—from our carefully selected Florida fragrance oils to our refined packaging.

3. Are your products handmade?

Yes, all our products are hand-poured and hand-packed with precision to ensure premium quality.

4. What products do you offer?

We offer a refined selection of luxury candles, premium diffusers, gift sets, and seasonal limited editions.

5. Can I reuse the containers after use?

Yes. Our jars can be thoroughly cleaned and repurposed for décor or storage thanks to their elegant and durable design.

6. How do I use the diffuser?

1. Pour the fragrance into the main diffuser bottle.

2. Insert the reeds and let them absorb.

3. Flip the reeds every 2 days for stronger scent.

4. Keep away from direct sunlight.

7. Are reeds included with diffusers?

Yes. Each diffuser comes with a set of premium reeds designed for optimal scent diffusion.

8. How long is domestic shipping within Saudi Arabia?

Approximately 2–5 business days.

9. Do you ship internationally?

Yes. We offer international shipping to most countries via trusted carriers, typically within 7–14 days.

10. Do you offer discounts or loyalty programs?

Yes. We run exclusive seasonal promotions and will launch a loyalty program soon.

11. Do you offer product customization for events?

Yes. We provide custom fragrances and packaging for special occasions or corporate gifting.

12. How can I contact Kadira’s team?

You can reach us through email ([email protected]), the website contact form, social media channels, or WhatsApp.

13. Can I receive my order on the same day or the next day?

Yes. If you need to receive your order urgently, you can contact our customer service team to check the possibility of arranging same-day or next-day delivery depending on your location and service availability.

14. How can I track my order?

You can track your order directly through the website using your order number.

15. Can I change the shipping address after placing an order?

You must contact support directly to check if modification is possible before shipping.

16. What is your return and exchange policy?

We accept returns/exchanges within 7 days of receiving the order if there’s a defect or mismatch, provided the product is unused and in original condition.

17. Can I cancel my order after purchase?

You must contact support directly to check if cancellation is possible.

18. Do you offer gift wrapping?

Yes, and you must contact support before completing your order to arrange the wrapping.

19. Can I send a gift directly to someone else?

Yes, but you must contact support before completing your order to arrange delivery.

20. What are your customer service hours?

Sunday to Thursday: 11 AM – 10 PM

Friday and Saturday: 2 PM – 10 PM